Delete your BiziBud AU account

Customers can delete their account by following these steps in the BiziBud AU mobile app:

1. 1
   Open the BiziBud AU app on your iOS or Android device.
2. 2
   Navigate to Profile (bottom-right tab).
3. 3
   Select Delete Account.
4. 4
   Confirm the deletion request.

Businesses can delete their account by following these steps in the BiziBud AU mobile app:

1. 1
   Log in to the BiziBud AU app on your iOS or Android device.
2. 2
   Navigate to Business Settings.
3. 3
   Select Delete Account.
4. 4
   Confirm the deletion request.

If you are unable to access your account, please contact us at hello@bizibud.com.au using the email address associated with your account, and we will assist you with deleting your account.

Data that is permanently deleted

• Your account and associated personal information (name, email, phone number, password, profile photo).
• Your profile and account data — it will no longer be accessible in the app or on our servers.
• For business accounts: your business profile, services, staff details, images and content you have uploaded.
• Loyalty balance (BizPoints), saved businesses, favourites and recommendation lists.
• Chat messages and in-app communications tied to your account.

Data that may be retained

Certain information may be retained for the minimum period required by law before being permanently deleted. This includes:

• Payment records and invoices required to comply with Australian tax and financial record-keeping law (typically 5–7 years).
• Financial transaction records held by our payment processor (Stripe), including successful payments, refunds and chargebacks.
• Records required for fraud prevention, dispute resolution, or compliance with a legal obligation, court order or lawful request.
• Anonymised or aggregated data that cannot reasonably be used to identify you.

For any questions about account deletion, your data or how it is handled, please contact us and we will respond within a reasonable timeframe.